- ZERO jobs returned late
- ZERO non-conformances
- ZERO breaches of confidentiality
All breaches are recorded and acted upon by the Directors of LitSupport.
Consistency - All Litsupport processes and procedures are documented and stringently adhered to. Accordingly, you can rely on a consistent standard of service and an accurate result.
Accuracy - Our processes provide for quality assurance and accuracy checking. We minimise errors by ensuring instructions are clarified and requirements are understood.
Accountability and Transparency - LitSupport makes reporting of its performance readily available to its clients. This introduces an unprecedented level of transparency and accountability which drives our culture of excellence.
ISO Accreditation
As the only ISO certified legal copying company in Australia, we offer our clients unique access to Best Practice processes and procedures which consistently guarantee that every page of paperwork we reproduce is handled with integrity and exacting attention to detail. See our Service Standards Guarantee.
› Why use a company that is ISO accredited?
Our systems and processes are certified to the international ISO 9001 quality standards by SAI Global, the successor to Standards Australia. This system addresses the design, development, production and servicing of the company's products.
ISO certification requires the development and implementation of a Quality Management System, which are subject to audit by an independent third party.
Through our ISO 9001 accredited Quality Management System, we are able to monitor key performance indicators which allows us to measure actual results against the benchmarks we've set for continuing our culture of excellence ~ zero jobs returned late; zero non-conformances; and zero breaches of confidentiality. It also assists us with implementing our policy of being thoroughly transparent and accountable to our clients ~ because at any time, youre welcome to see a complete, unabridged report, - which is almost unprecedented.